Tips for Streamlining Scheduling: Setting Customer Expectations

By Ray Clark, Head of Sales & Founding Team, Schedule Engine

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More job bookings are a great thing. That means more revenue, right? Not always. If you’re getting overwhelmed with job bookings, it can poorly impact your customer service level and your employee morale, which in turn can affect your bottom line. Unfortunately, in this age of cell phones, text messages, and the need for instant gratification, customers today are less patient than in previous generations. You may be asking, among your competitors, how can you stand out? From my own experience, you have to prioritize availability and set proper customer expectations. If availability is a challenge based on your current resources and you find yourself understaffed, I strongly recommend that you:

  • Be honest
  • Communicate expectations
  • Acknowledge the inconvenience
You can build long-term customer relationships by letting your customers know the situation; they’ll know they can rely on you in the moment and for future home issues.
Learn more in this article from Schedule Engine: Tips for Managing Peak Work Efficiency.