In the News

Journeyman/Master Plumber Exam Prep Courses - Full Year Calendar

When: 
August 19-21, 2022
November 18-20, 2022

Friday: 7am - 4pm
Saturday: 8am - 4pm

Sunday: 8am - 4pm

This 3-day class will help you prepare to pass the written, multiple choice and practical sections of the journeyman and master plumber exams.

We will review the IPC, IRC codes, including a brief overview of the Colorado state adopted code amendments, and will help you apply the requirements of these codes/amendments to the installation of plumbing systems.

Topics covered include:

  • the currently adopted codes, namely, the International Plumbing Code (IPC), the International Residential Code (IRC), including fire sprinkler provisions as well as the Rules and Regulations as adopted by the Examining Board of Plumbers
  • a step-by-step demonstration (out of appendix E) of water and water pipe sizingDrain Waste and Vent.
  • how to navigate the code book and test to the code in order to pass the exam 

Register - August Class
Register - November Class
 

Educational Articles

Attached are links to articles provided by Federated Insurance:

Risk Management Corner tackles subjects related to workplace safety

HR Question of the Month provides a human resources-related question and answer from independent legal professionals

It’s Your Life discusses concepts related to life and disability income insurance

 

It’s time to build on real relationships with your plumbing, heating and cooling family… partnerships that helped contractors survive market fluctuations, industry changes, even a pandemic. It’s time to tap into reimagined best practices, the latest industry data, cutting-edge technology, and proven leadership perspectives. It’s time to discover new ways to work, learn and lead.

Registration is now open for PHCCCONNECT2022, taking place Oct. 5-7, in Charlotte, North Carolina. Plan to join us to experience:

  • Comprehensive sessions on best practices, resources and tools you can implement in your business
  • Insider information from valued partners at a special industry panel
  • The latest tools and products at the unique Product & Technology Showcase
  • The opportunity to explore the NASCAR Hall of Fame!
  • And much much more! Check out the Schedule at a Glance for the full lineup.
Register Here! 
 

Tips for Streamlining Scheduling: Setting Customer Expectations

By Ray Clark, Head of Sales & Founding Team, Schedule Engine

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More job bookings are a great thing. That means more revenue, right? Not always. If you’re getting overwhelmed with job bookings, it can poorly impact your customer service level and your employee morale, which in turn can affect your bottom line. Unfortunately, in this age of cell phones, text messages, and the need for instant gratification, customers today are less patient than in previous generations. You may be asking, among your competitors, how can you stand out? From my own experience, you have to prioritize availability and set proper customer expectations. If availability is a challenge based on your current resources and you find yourself understaffed, I strongly recommend that you:

  • Be honest
  • Communicate expectations
  • Acknowledge the inconvenience
You can build long-term customer relationships by letting your customers know the situation; they’ll know they can rely on you in the moment and for future home issues.
Learn more in this article from Schedule Engine: Tips for Managing Peak Work Efficiency.
 

QSC Service Technician Webinars Now Available to All PHCC Members!

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Due to overwhelming demand, QSC’s Service Technician Training webinars are available live and in person once again. And now they are open to all PHCC members!
Register here today for this series of six 30-minute bi-weekly webinars – “Building Blocks of Success.” These inspiring and motivational webinars will be offered at 7:30 a.m. in Pacific and Mountain time zones and 8:00 a.m. in the Eastern time zone.

Each of these sessions – delivered by QSC Business Coaches – is highly interactive and will include tips, suggestions, and best practices for how your most vital team members can provide value to your customers and to your company.

Pricing:

  • QSC members: $599 per company (unlimited attendance)
  • PHCC members: $699 per company (unlimited attendance)
  • Non-PHCC members: $799 per company (unlimited attendance)

Dates and Topics:

  • August 2: “Me” Centric – Mind Shift – Mindset
  • August 16: Arrive with Style
  • August 30: Shatter the Ice
  • September 13: Shoot for the Moon, Land Among the Stars
  • September 27: Safe Homes are Happy Homes
  • October 11: Don’t Forget the Icing
 
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